Last updated: April 2026
At Inoxara, we provide stainless steel jewelry products, wholesale cooperation and OEM/ODM customization services for jewelry brands, wholesalers, distributors and private label projects.
This Shipping and Returns Policy explains our general shipping, delivery, sample, custom order and return handling rules. Specific terms may vary depending on product type, order quantity, customization requirements and final order confirmation.
1. Order Confirmation
All orders, including sample orders, wholesale orders and OEM/ODM custom orders, should be confirmed through official communication before production or shipment.
Before confirming an order, customers should review and confirm product details, material, plating color, size, logo, packaging, quantity, shipping address and other requirements.
2. Sample Orders
Sample availability depends on product type, stock status and customization requirements.
For in-stock items, samples may be prepared faster. For customized samples, lead time depends on design complexity, logo requirements, plating color, material availability and production schedule.
Sample cost, sample lead time and shipping cost will be confirmed before sample production or shipment.
3. Bulk Orders
Bulk order production time depends on product quantity, material, plating process, customization requirements, packaging and factory production schedule.
Estimated production time will be confirmed before order production. Delivery timelines are estimates and may be affected by material availability, customization complexity, inspection process, logistics delays, customs clearance or other circumstances beyond our control.
4. Custom and OEM/ODM Orders
Custom and OEM/ODM orders may include design development, logo engraving, size adjustment, plating color customization, private label packaging and other special requirements.
For custom projects, customers should provide clear design files, reference images, logo files, size details, packaging requirements, target quantity and delivery expectations.
Once a custom order is confirmed and production has started, changes may affect cost, lead time and delivery schedule. Custom products are generally not returnable unless there is a confirmed production quality issue.
5. Shipping Methods
Shipping methods may include express delivery, air shipping, sea shipping or other logistics options depending on the customer’s destination, order volume, delivery timeline and budget.
Available shipping methods, shipping cost and estimated delivery time will be confirmed before shipment.
6. Shipping Cost
Shipping cost depends on destination country or region, package weight, package volume, shipping method and logistics provider.
Unless otherwise agreed, customers are responsible for shipping costs, customs duties, taxes, import fees and any local charges required by their country or region.
7. Delivery Time
Delivery time includes production preparation time and shipping transit time.
Estimated delivery dates are provided for reference only. Actual delivery may vary due to logistics schedules, customs inspection, public holidays, weather conditions, force majeure events or local delivery delays.
If there is a significant delay, we will communicate with the customer and provide updated information where possible.
8. Shipping Address
Customers are responsible for providing accurate and complete shipping information, including company name, recipient name, phone number, address, postal code and country or region.
We are not responsible for delivery delays, failed delivery or additional costs caused by incorrect or incomplete shipping information provided by the customer.
9. Customs, Duties and Taxes
International shipments may be subject to customs clearance, import duties, taxes, local fees or compliance requirements.
These charges are the responsibility of the customer unless otherwise agreed in writing.
Customers should check local import rules and requirements before placing an order.
10. Damaged or Missing Packages
If a package is damaged, lost or delayed during shipping, please contact us as soon as possible and provide photos, videos, tracking information and package details.
We will assist with communication with the logistics provider where possible. Responsibility and compensation may depend on the shipping method, insurance coverage, logistics provider rules and the specific situation.
11. Return Policy
Because most wholesale, OEM/ODM and custom jewelry orders are made or prepared based on confirmed customer requirements, returns are generally not accepted for reasons such as change of mind, incorrect customer specifications, market preference, slow sales or customer-approved design details.
Returns may only be considered when there is a confirmed quality issue caused by production.
12. Quality Claims
If you receive products with quality problems, please contact us within 7 days after receiving the goods.
Please provide the following information:
Order number or project reference
Product name or SKU
Clear photos or videos of the issue
Quantity affected
Package photos if the issue is related to shipping
A clear description of the problem
We will review the claim and provide a reasonable solution depending on the situation.
13. Possible Solutions
After reviewing the issue, possible solutions may include:
Repair or rework
Replacement
Partial compensation
Discount on future order
Other agreed handling method
The final solution depends on the nature of the issue, quantity affected, order type, product condition and confirmed responsibility.
14. Non-Returnable Situations
Returns or claims may not be accepted in the following situations:
Products made according to customer-approved specifications
Custom logo, custom size, custom plating or private label packaging orders
Damage caused by improper use, storage or handling
Normal wear and tear
Color differences caused by screen display or lighting
Slight size or finish variations within normal production tolerance
Issues caused by third-party modification
Claims submitted too late without reasonable evidence
Incorrect information provided by the customer
15. Cancellation
Order cancellation should be requested before production begins.
For in-stock products, cancellation may be possible before shipment.
For custom or OEM/ODM orders, cancellation may not be accepted once materials have been prepared, samples have started, production has begun or packaging has been customized.
If cancellation is accepted, any costs already incurred may be deducted.
16. Contact Us
If you have questions about shipping, delivery, sample orders, bulk orders or return handling, please contact us:
Inoxara
Email: sales@inoxara.com
Location: Dongguan, China
Website: https://inoxara.com